Shipping policy

Shipping Policy

At PopLash, we’re committed to getting your order to you quickly, safely, and with care. Below you’ll find everything you need to know about shipping times, rates, and tracking.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking information.

During high-volume periods, there may be slight delays—but we always aim to ship as fast as possible.

Shipping Rates & Delivery Times

Domestic (Canada/USA):

  • Standard Shipping: 3–9 business days

  • Expedited options available at checkout

International:

  • Delivery time varies by location, typically 7–21 business days

  • Customs delays may apply depending on your country

Shipping rates are calculated at checkout based on your location and selected service.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for the tracking information to update.

If you haven’t received your tracking info within 4 business days, please contact us at [your email here].

Lost or Delayed Packages

PopLash is not responsible for delays caused by the carrier, incorrect addresses entered at checkout, or customs processing times. If your package is significantly delayed or marked as delivered but not received, please reach out—we’ll do our best to assist.

Shipping Restrictions

We do not ship to P.O. boxes or military addresses at this time. Some international countries may restrict import of certain cosmetic items; please check your local regulations before ordering.